Delivery and Returns
Buying, Delivery & Insurance
You can buy directly from the website by adding artwork to your basket and checking out as you would from any shopping site. Unless otherwise stated, the price includes the frame, mount and, where appropriate, glass. All pictures are framed as shown, usually in their existing, sometimes original or time-scuffed frames, very often having been remounted to aid preservation and presentation, and sometimes to reveal previously hidden parts of the work.
For UK buyers, the costs of secure packing, delivery and insurance door-to-door are included in the purchase price. For overseas buyers, we have to add on the additional cost above the amount it costs to make a UK delivery, and you will see the amount when you check out, although we do not cover customs or other taxes you may be liable for. We are not (as yet) VAT registered, so there is no VAT charged at present.
Outline condition reports, based on a visual assessment of the artwork as seen (behind glass if framed and glazed), will be provided on request. Dimensions given on the website are rounded, usually to the nearest half-centimetre.
If you have any questions about the artwork, please either click the Enquire button on the item, contact us through our Contact page or call on +44 (0)7792 822 636.
1. Delivery or Collection of Artwork
1.1. Unless otherwise stated, the stated purchase price of artwork includes the cost of delivery by the carrier of our choosing. We will insure the artwork from the time of purchase to the time of delivery to the agreed United Kingdom (UK) address.
1.2. Deliveries to addresses outside the UK will incur an additional charge, which is the delivery cost price to us that is additional to the amount it would cost us to deliver the same artwork in the UK. Deliveries to addresses outside the UK will incur an additional charge, which is the delivery cost price to us that is additional to the amount it would cost us to deliver the same artwork in the UK. The work will be insured from the time of purchase to the time of delivery to the agreed address outside the UK, unless we contact you in advance to discuss insurance arrangements. Purchasers resident outside the UK will be responsible for all relevant customs and import taxes.
1.3. If, for any reason, it is agreed that you will collect the artwork from us we will not refund any delivery cost included in the purchase price, unless we have agreed this with you in advance in writing.
1.4. Risk of loss or damage to the artwork shall pass to you at the date and time agreed for delivery or collection, and from this date and time onwards, you shall be responsible for insuring the artwork against all risks.
2. Consumer Rights and the Consumer Rights Act 2015
2.1. Up to 30 days after the sale of the artwork you have a right to a full refund, repair, or replacement if goods are faulty, misdescribed (such as being wrongly attributed and evidence provided to us by you of such misattribution), or not delivered as agreed, under the Consumer Rights Act 2015.
2.2. You have the right to cancel the contract within 14 days from the day on which you acquire, or a third party nominated by you acquires, physical possession of the artwork. Where the artwork consists of more than one item (which are to be delivered separately), such cancellation period will expire after 14 days from acquiring physical possession of the last item (the "cancellation period"). You also have the right to cancel the contract within 30 days from the day on which you or your nominated third party acquires physical possession of the artwork if you can provide written evidence that it has been wrongly described or attributed on our website, subject to this evidence being validated in our reasonable opinion or, if this evidence is disputed, in the opnion of a third party expert we choose jointly with you.
2.3. To exercise your right to cancel, you must inform us of your decision to cancel by a clear statement (by post or email) sent prior to the expiration of the cancellation period.
2.4. If you cancel the contract, you must also return the artwork to us by hand, carrier or courier to us at your own cost within 14 days after the day of notifying us of the cancellation, or we will collect the artwork at your expense.
2.5. The artwork must be returned to us in the same state and condition in which you received it (which does not limit your right to take reasonable steps to examine the artwork). You have a legal obligation to take reasonable care of the artwork whilst in your possession, and if you fail to comply with this obligation, we may make an appropriate deduction from the reimbursement you are entitled to.
2.6. Without undue delay, and not later than 14 days after we receive the artwork back from you and have been able to examine it, or you provide evidence that you have returned the artwork into our possession. or, if the artwork was not supplied to you, 14 days after the day on which we are informed about your decision to cancel the contract, we will reimburse you with all payments received from you, excluding any costs of delivery.
2.7. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly asked and we have agreed otherwise.
2.8. You will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the Work back.
2.9. Nothing in this clause affects your legal rights. If your statutory consumer rights have been breached, please contact us via the website contact page. These terms do not limit your statutory rights.
